Frequently Asked Questions
About Retulp
Retulp is a Dutch Social Enterprise with a clear mission: we want to make disposable plastic obsolete. Our reusable bottles, cups and lunch products help you live sustainably. Moreover, with every purchase Retulp donates clean drinking water to people in need. So with one purchase you contribute to yourself, others and the planet.
Through Made Blue, Retulp donates millions of liters of clean drinking water in Africa and Asia and also supports projects of Amref Flying Doctors, the Red Cross, Simavi and World Vision. We are also a business supporter of the World Wildlife Fund (for plastic-free seas) and donate annually to Club Kakatua, which stops plastic waste in Asian rivers. Companies that order from us even receive a certificate of their water donation. To learn more about our sustainable mission and the charities we support, check out our Sustainable Mission & Charities page.
Ordering & Payments
You can easily place an order through our webshop: choose a product, add it to your shopping cart and checkout safely. You will immediately receive a confirmation email. For more information about the ordering process, please see our Order & Delivery page.
With us you can pay via iDEAL, Klarna (post-payment), Bancontact, Giropay, Visa or a Winkelcheque gift card. For a complete overview of all payment options and instructions, please see our Payments page.
Yes, all prices in our webshop include VAT.
Shipping & Delivery
We usually ship within 2 business days. Please note that around holidays the delivery time may be slightly longer.
For orders over €40 you pay no shipping costs. Below this amount the shipping costs are €6,95 within the Netherlands.
Where possible we deliver green via bicycle couriers. In other places we deliver via DHL. As soon as your parcel is on its way, you will receive a Track & Trace code. For detailed information on shipping and delivery, see our Order & Delivery page.
Then the delivery driver will try to deliver the package to your neighbors, unless you have indicated otherwise.
Returns & Warranty
Yes, you can return a product within 14 days of receipt via our return form. The return costs (€6,95) are at your own expense. Please note that personalized or engraved products cannot be returned. For more information about returning products, please refer to our extensive Warranty & Returns page.
Once we receive your return, we will refund the purchase price (excluding shipping costs) to your account within 14 days. The refund will be made using the same payment method you used to make the original transaction, unless you have expressly agreed otherwise.
Do you have a complaint or defective product? Please contact the store where you bought the product. They will assess the complaint and offer a solution. Did you order through the Retulp webshop or Bol.com? Please fill in our online form. Our customer service will usually help you within 1-3 business days. For more details on our warranty conditions, please visit our Warranty & Returns page.
Product information
Yes, all our products are developed with sustainability in mind. We use reusable, recyclable or biodegradable materials and avoid unnecessary packaging. So our bottles, cups and lunch products help you reduce waste every day.
It all depends on your usage and needs. To help you, we have created an overview of the different types of bottles and their benefits. You can read it here: Which bottle do I choose?
Yes, all our stainless steel and glass products are 100% BPA-free and free of harmful substances.
Most do, but we recommend hand washing to keep them looking great longer. Check the product page for specific instructions.
Materials & Sustainability
Retulp works with various sustainable materials, such as stainless steel (STAINLESS STEEL), glass, bamboo fiber, cork, RPET (recycled plastic) and sometimes PLA (biodegradable bioplastic). Each material has its own advantages: bamboo grows at lightning speed, cork is renewable without cutting down trees, and RPET gives used plastic bottles a second life.
Stainless steel is extremely durable, lasts for years and is completely free of harmful substances. It is strong, tasteless and odorless, making it ideal for everyday use. To learn more about the materials we use and our sustainable manufacturing process, check out our Materials & Sustainability page.
Yes, for many products you can reorder individual caps and parts. This way you don't have to replace everything and your product lasts longer.
Festivals & Legislation
Yes! More and more festivals are switching to reusable cups and bottles because of new legislation banning disposable plastic. Our Hardcup cups and stainless steel bottles are perfect for this. For tips and solutions for sustainable use at festivals, see our Sustainable Festivals page.
Since July 2023, no free disposable plastic cup or meal container may be provided. You pay a surcharge or choose a reusable option. In fact, starting in 2024, reusable tableware will become the norm in offices and restaurants. In addition, since 2023 there is a deposit on cans (€0.15). For a full overview of the new legislation and what it means, check out our Eco Legislation 2023 page.
Contact
Our customer service can be reached through the contact form or by email(retail@retulp.nl). We do not have telephone customer service for consumers, but you will usually receive an answer within 1-3 business days.
Business customers can contact us at:
Retulp - Onetrippel B.V.
Vlijtseweg 130
7317 AK Apeldoorn
Tel: 085 - 1119526
E-mail: retail@retulp.nl