Customer reviews about our sustainable products

Do you order something from Retulp? Then after your purchase you get an invitation to leave a review. This goes through an independent system (such as WebwinkelKeur), so we can be sure that the reviews are accurate. We post all reviews - whether they are five stars or a touch critical. Because honest feedback makes us better. And that in turn helps other customers. Here's how it works:

• Only customers who have actually bought something can write a review.
• The invitation comes automatically after your order
• Reviews are never changed or taken away
• For serious comments, we seek contact - if we can - to straighten it out

Small team, big commitment: this is how customer service works at Retulp

We do our best to handle your order cleanly and quickly. But because we are a small team, this does not always go smoothly. For example, our customer service is handled by one colleague, who is there three days a week. So yes, it can sometimes take a little longer before you get a response. But remember: your mail does not end up at a call center, but with us. And we do what we can to resolve it properly.

We started Retulp with a mission: less disposable, more reusable. And if we can also make people happy with a beautiful product and good service in the process? Then that's exactly why we do it.

What customers say about our drinking bottles, thermos cups and lunch boxes

You can find the reviews at the bottom of this page or at the product pages themselves. Unsure about something? Check others' experiences - and feel free to contact us if you have any questions. Here are some recent reviews:

• Marcel: "Super nice bottle, fast delivery and nice contact."
• Miranda: "A small mistake in the order, but very nicely resolved. You can tell there are real people behind it."
• Klara: "A real company with a good product! I had bought two water bottles from this brand because it really appealed to me that it is made from sugar beet. Fine! No plastic you're drinking out of."
• Anneke: "Ordered cooler bag for cycling, it was quickly delivered and it is really a very nice bag. Happy with it!"
• Rosa: "We received very nice cups for our lunch and smoothies. Nice quality and it just feels right. Nice people and great service."
• Felix: "The water bottles are of good quality. For a competitive price you have an environmentally friendly product."
• Ella: "The thermo cup fits comfortably in the hand because of the narrowing. The size is convenient to carry in your purse or backpack."
• Monica: "Delivered on time and as desired. The only thing was that it was delivered in the mailbox when it said it would go to the neighbors or a pre-arranged place."
• Carlijn: "Very nice that there are sustainable bottles and water bottles. Fast and flawless delivery."
• Shana: "Products are very nice and my order was delivered within one business day."
• Ellen: "Good initiative environmentally, super. Good upgrade from what I knew in my youth. Also great that they are nationally manufactured products and also affordable. So simply a super product."
• Tim: "My lunch stays nice and warm in it and it's also a very nice food container."
• Laura: "When my cup started leaking after years of intensive use, I was able to order a new cap for very little money that was delivered packed in cardboard by bicycle courier. Super sustainable so, and no plastic in the environment with it."

Why your review helps choose sustainably

Every review helps not only us, but also Retulp's mission. Because the more people choose to reuse, the less plastic ends up where it doesn't belong. Plus, with every order, you donate 1,000 times the contents of your bottle to clean drinking water. So your voice, your experience and your choice really do make a difference.